Customer Feedback:
“Stadia have helped me to save over 30% on my gas costs, saving time and providing great customer service.”
Chris King, Operations & Facilities Manager
The Challenge:
CK Technologies chose Stadia Utilities to manage their meter renewal and business gas contract renewal after a discussion with our Senior Utilities Specialist. Previously, this process had been long and time-consuming, requiring a lot of time and administration. As a result, this caused disruption, causing a loss of the best deals across the market. By working with Stadia Utilities, CK Technologies aimed to reduce the administrative burden and find the best possible deals on the market for their renewals.
The Solution & Approach:
Stadia’s approach to their renewal focused on efficiency, transparency, and market expertise:
Quick Evaluation and Quotation:
Stadia assigned CK Technologies a dedicated account manager who took full ownership of the renewal process. They quickly assessed their usage profile and benchmarked the market, presenting a curated selection of competitive gas contracts and renewal options.
Personalised Customer Service:
The Stadia team prioritised prompt communication, efficiently addressing all logistical queries regarding the meter replacement and contract finalisation. This ensured a smooth administrative process without adding extra workload for the CK Technologies team.
Through its partnership with Stadia Utilities, CK Technologies realised substantial cost savings and a significant decrease in administrative workload.
Results:
- Annual gas savings: Over 30% reduction on gas costs.
- Time savings: Reduction in administrative time.
- Customer experience: Friendly, responsive and efficient service.
Stadia Utilities delivered on CK Technologies’ main goal: securing a highly competitive gas contract with a vastly more efficient and pleasant customer experience.
“They did exactly what I asked, and I didn’t feel rushed or pushed. We are very likely to recommend and would use them again!”
Chris King, Operations Manager, CK Technologies & Manufacturing.
SERVICES DELIVERED
